Kestrel AutoworksPrivacy Policy
Kestrel Autoworks respects your personal privacy and handles all customer contact details in compliance with the UK Data Protection Act 2018 and UK GDPR. This policy explains how we collect and protect your information.
1. Data Controller
The data controller responsible for your personal information is Kestrel Autoworks, operating from our registered workshop premises in Bristol, United Kingdom. You can contact our data administrator directly by telephone or by writing to our workshop office address.
2. Legal framework
We process personal data in strict compliance with UK GDPR and the Data Protection Act 2018 alongside applicable statutes in United Kingdom. Should local law conflict with this policy, statutory requirements supersede these terms.
3. Data Collected Through the Request Form and by Phone
When you complete a booking form or call our workshop desk, we collect your full name, telephone number, vehicle registration mark, and the technical notes you provide regarding your car. We do not collect credit card numbers, payment card credentials, or unnecessary personal identifiers.
4. Purposes and Legal Basis
We process your information under the legal basis of contractual necessity in order to formulate estimates, contact you regarding vehicle progress, order vehicle-specific replacement parts, and produce lawful VAT invoices. We do not use your phone number for mass marketing campaigns or unsolicited telephone sales.
5. Storage Period
Customer contact records and associated invoice histories are retained for seven years following the completion of the relevant repair work. This duration is strictly necessary to satisfy statutory HM Revenue and Customs tax accounting rules and to substantiate our twelve-month workmanship warranty.
6. Sharing With Staff and Subcontractors
Your vehicle registration and repair notes are accessible only by our internal mechanics, workshop controllers, and accounting personnel. We share vehicle registration marks with automotive parts motor factors purely to identify correct component fitments. We never sell, rent, or trade your contact details with external advertising brokers.
7. Your Rights and How to Exercise Them
Under UK data protection legislation, you hold the right to request access to the personal data we hold about you, request the rectification of inaccurate contact records, or request deletion of non-statutory records. To exercise any of these rights, please submit a written request to our workshop manager with proof of your identity.
8. Questions about this policy
Contact [email protected] or reach +44 161 382 3300 during Mon-Fri 09:00-16:30, Sat 10:30-15:15. We answer every inquiry within one business day.
- Merchant
- Kestrel Autoworks Ltd.
- Registered address
- 22 Bridge Street, Manchester, M3 2PB, United Kingdom
- [email protected]
- Phone
- +44 161 382 3300
- Working hours
- Mon-Fri 09:00-16:30, Sat 10:30-15:15
- Registration
- Company No. 06436994