Kestrel AutoworksFrequently Asked Questions
Straight answers to the most common questions our workshop receives regarding vehicle drop-off, repair quotes, and timelines. We believe in total clarity before a spanner touches your vehicle.
How do you calculate repair quotes and workshop labour?
All quotations are calculated using standard industry labour guides and specific OEM component pricing. You receive a written estimate itemising parts and labour before any spanner touches your vehicle. If our technicians discover additional wear during disassembly, we halt work and contact you with photographic evidence before proceeding.
What payment methods do you accept upon job completion?
We accept cash on collection at our workshop reception desk and direct bank transfer. For bank transfers, payment must clear into our business account before vehicle keys and documentation are handed over.
What is your policy on parts returns and mechanical spares?
We maintain a 30-day return window from collection for uninstalled, unused spare parts returned in their original undamaged manufacturer packaging. Installed components or custom-machined items cannot be returned once fitted to a vehicle.
What is the cut-off time for same-day diagnostic bookings or parts orders?
Our administrative cut-off time for processing next-day workshop slots and supplier parts dispatch is strictly 15:30 on business days. Requests submitted after 15:30 are scheduled on the subsequent working morning.
Still have questions?
We answer telephone enquiries and quote requests within two business hours on open weekdays.